Frequently Asked Questions
Everything you need to know about shopping with Ciceroni.
How can I track my order?
Once your order is shipped, you will receive an email and SMS with a tracking link and a unique tracking ID to monitor your package in real-time.
What is your return and exchange policy?
We offer a 7-day return and exchange policy for most items, provided they are unused, have original tags, and are in their original packaging.
Do you offer international shipping?
Yes, Ciceroni ships globally. Shipping costs and delivery timelines vary based on your location and will be calculated at checkout.
Are the products on Ciceroni authentic and sustainable?
Absolutely. We curate products from independent designers who prioritize craftsmanship, ethical production, and high-quality materials.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and select digital wallets. Cash on Delivery (COD) is available for specific pin codes.
Can I customize an outfit for a specific size?
Many of our designers offer size customization. Please contact our concierge team via WhatsApp or email to discuss your specific measurements.